Business Operations Consulting  is problem solving and outcome based. People, processes and strategy combine to create transformative change. We provide workable, measurable solutions based on 30+ years of experience in process analysis and organizational development.

  • Restructuring and developing vital processes, and embedding them into sustainable cultures of success, is where we excel.
  • Abreast of industry ‘best practices,’ we apply them rigorously when appropriate.
  • We guarantee our clients candor, respect, confidentiality, and total commitment to the process.

We improve revenue, profit and customer loyalty by:

  • raca-certified-coachStrategy Development; to provide you and your team with long-term direction and a competitive advantage.
  • Business Revitalization; to inject vitality into your business
  • Business Process Improvement; cycle time and variance reduction to improve efficiencies, profit margin and revenue capacity from your existing assets.
  • Marketing Plans; understanding your target market and how best to attract them
  • Customer Loyalty Programs; integrated into the overall marketing plan, these sustain your business by keeping your value proposition aligned with your customers and focusing on loyalty over satisfaction.
  • Operational Succession Planning; to maintain continuity in your company’s leadership for years to come.
  • Management Development; to improve your bench strength, make sure the vision of the company is reflected throughout the company, and protect and preserve your culture.
  • Sales Team Development; to cultivate understanding of the company’s value proposition and follow a defined process toward a common goal.
  • Executive Coaching and Leadership Development; to fully develop your potential, which will have a direct correlation to your company’s bottom line.


  • We guarantee our clients candor, respect, confidentiality, and total commitment to the process.
  • Individual Coaching is based on the client’s desire for fulfillment, balance, and process.
  • The goal is to maximize potential and achieve desired, measurable results.
  • The client determines the outcome.
  • We work collaboratively to assess and define goals, and work together to achieve them.
  • Individual coaching is an invaluable tool for reaching personal and business success.
  • Organizational Coaching (use culture somewhere)
  • This coaching ensures that appropriate, dynamic changes take root
  • in an organization or individual,
  • creating sustainable and life-changing behaviors and success. (client quote from Carrie at LCA)

Both individual and organizational coaching can include:

  • Career transition
  • Interpersonal and professional communication
  • Performance management
  • Organizational effectiveness
  • Managing career and personal changes
  • Developing executive presence
  • Enhancing strategic thinking
  • Dealing effectively with conflict
  • Building an effective team
  • Succession Planning

Contact us now and receive a free business assessment and strategy session. No obligation.